Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story.
I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be a scam. I spent hours trying to resolve this. When I finally got a human, she was extremely hard to understand and was very condescending. She told me I should upgrade to another version of their card at a higher cost. I finally told her to cancel my card. Then she went to Page 2 of her script and offered me a $50 credit toward the purchase being disputed. After 20 minutes and my insistence that I no longer wanted their card, she finally canceled it. My credit score dropped 4 points. At first, I was concerned, but honestly, after 44 years with them and thousands of dollars in annual fees, the way I was treated made my decision easier.
Answer: Thanks for sharing your experience! The impact of closing the account might have been greater if it had been your highest-limit card, if you didn’t have several other open cards or if your credit scores weren’t high. But even a larger ding would be temporary as long as you continued to use your other accounts responsibly.
This week’s top story: As rates fall, should you refinance your student loans? In other news: Weekly mortgage rates rise for 6th straight week, where the candidates stand on personal finance issues, and how credit cards can help you navigate major life changes.
This week’s top story: Student loan ‘financial hardship’ forgiveness. In other news: What $20 gets you at gas stations in each state, holiday airfare is down, and when it pays to know your credit card’s interest rate.