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Q&A: The old magazine scam is alive and well. Here’s how to fight back

March 27, 2017 By Liz Weston

Dear Liz: I got scammed by a magazine company a year ago. I thought the call was about two magazines I wanted to stop as I was moving. The woman talked fast and took me through the steps with my bank card (which was stupid of me, I now know) as if she was helping and at the end she said, “Oh, those are not our magazines.” Two weeks later I was receiving about eight magazines I do not want. I changed my bank card so the withdrawals would stop, but I get so many collection calls. I hang up and block that number, but then I get more. My bank manager said consumers don’t have to pay for what they don’t want. I have told the collectors that, but they still send bills for $1,200 for three years of magazines.

Answer: Don’t expect collectors for scam artists to help you out. Amy Nofziger, regional director for the AARP Foundation, recommends you contact your state’s attorney general to file a complaint.

“Magazine subscriptions like this are still a huge complaint and the AGs need to know about it, so they [can] file enforcement against the company if needed,” Nofziger said.

You must follow certain procedures to request that the debt collection agency stop contacting you. The AG’s office may be able to help or there may be a separate collection agency board you need to contact. The Federal Trade Commission also has guidance at www.consumer.ftc.gov/articles/0149-debt-collection.

You also can call and speak to a trained volunteer at the AARP Fraud Watch Network who can help you through the steps. Its number is (877) 908-3360 and you can learn more at www.aarp.org/FraudWatchNetwork.

Filed Under: Q&A, Scams Tagged With: magazines, q&a, scams

Q&A: Annuities and fees

March 27, 2017 By Liz Weston

Dear Liz: I must object to a point you made in a recent column. You wrote: “…Also, annuities often have high fees, so you’d need to shop carefully and understand how the surrender charges work.” To write “…annuities often have high fees” is misleading, because there are annuities that don’t have fees, such as fixed annuities and indexed annuities. Coupling that phrase about fees with the admonition “you’d need to shop carefully and understand how the surrender charges work” is also a disservice to the public. Of course, an investor has to understand surrender charges! Just like if they try to end a bank CD too soon, there’s a penalty, or if they try to get out of a real estate deal incorrectly, or if they commit some other kind of breach of contract. That doesn’t mean that annuities are bad investments, especially when their principal is guaranteed, and no fees to pay.

Answer: Thanks for bringing up two areas of confusion that are actually linked.

All investments have costs. Many, including mutual funds and variable annuities, explicitly state their fees. With fixed and indexed annuities, the cost isn’t disclosed. Instead, it’s built into the interest rate spread — the difference between what the insurer earns on your money and what it pays into your account, said financial planner Michael Kitces, partner and director of financial planning research at Pinnacle Advisory Group in Columbia, Md.

“In other words, if the annuity company pays 2.5% on its annuity, it likely earned closer to 3% or 3.5% in the first place,” Kitces said. The insurer keeps the remainder to recover commissions paid to the insurance agent and the annuity’s own profit margins, he said.

Indexed annuities are a little more complicated. These promise investors they will get a certain portion of the return earned by some market benchmark while protecting them from market losses. The insurers use the spread to cover their overhead costs, profits and commissions. But instead of paying the remaining yield into your account, insurers use the money to purchase options that provide the promised participation rate in the index, said Kitces, who writes the Nerd’s Eye View blog at kitces.com.

Either way, surrender charges encourage people to stay invested long enough for the insurance company to get back enough money from the interest rate spread to cover the cost of commissions. If people need their money during the first few years, the surrender charge they pay is designed to make up the difference between what the insurer paid out and what it has received from the yield spread. Surrender charges are typically around 7% to 9% and may persist for seven or more years, although the penalty declines over time.

You’ve heard that “there’s no such thing as a free lunch.” Investors need to understand that they’re paying a price for their investments, even if they can’t see the money directly coming out of their pockets. Costs are a drag on investor returns and how big their portfolios can grow. That’s why it’s important to minimize those costs. When insurers don’t disclose the costs, it’s hard to know how much you’re giving up compared to what you could earn from another investment.

Filed Under: Investing, Q&A Tagged With: Annuities, q&a

Friday’s need-to-know money news

March 24, 2017 By Liz Weston

Today’s top story: Cutting through credit score confusion after the Experian fine. Also in the news: Eat out without biting into your budget, the female faces of student loan debt, and why it’s harder than ever to apply for financial aid.

Cutting Through Credit Score Confusion After Experian Fine
Making sense of it.

Eat Out Without Biting Into Your Budget
It’s all about strategy.

Female Faces of Student Loan Debt
A Women’s History Month feature.

It’s Harder Than Ever to Apply for Student Aid
Finding ways to make the process easier.

Filed Under: Liz's Blog Tagged With: budget, Credit Scores, Experian, financial aid, student loan debt, women

Thursday’s need-to-know money news

March 23, 2017 By Liz Weston

Today’s top story: Using your tax refund to spring clean your finances. Also in the news: A money conference for women, why the IRS wants their share of your March Madness winnings, and how Millennials can make car buying easier.

Use Your Tax Refund to Spring Clean Your Finances
Tidying up your money.

Lola: A money conference for women.
How to better deal with financial issues unique to women.

You Won! Congratulations — Now Pay Your Taxes
The IRS wants their share of your March Madness winnings.

5 Ways Millennials Can Make Car Buying a Smoother Ride
Making the process easier.

9 Smart Ways to Spend Your Tax Refund
Buying yet another overpriced gadget isn’t one of them.

How Much More It Costs to Own vs. Rent in Your State
Where does your state rank?

Filed Under: Liz's Blog Tagged With: car shopping, gambling, IRS, Lola Conference, March Madness, millennials, refund, Taxes, women and money

Retire right — plan to do it twice

March 22, 2017 By Liz Weston

There’s the retirement that looks like the commercials: biking, travel, enjoying the family.

And then there’s the one where you can’t get up the stairs anymore.

Most of us happily plan for the first, when our health is good and energy high. The second can be hard to contemplate, when health falters and medical crises can change lives in an instant.

Yet a focus on just the active part of retirement can shortchange your quality of life once you begin to decline, which is why financial advisers suggest you also look at how you’ll live in that later phase. In my latest for the Associated Press, what you should consider for that second stage.

Filed Under: Liz's Blog Tagged With: Retirement, retirement planning, retirement savings

Tuesday’s need-to-know money news

March 21, 2017 By Liz Weston

Today’s top story: 7 reasons why the IRS will audit you. Also in the news: Big news that could affect your student loans, sneaky ways debt can change how you think, and how the “Once in a Lifetime” mentality screws up your budget.

7 Reasons the IRS Will Audit You
How to avoid triggering an audit.

This News Could Affect Your Student Loans
Heads up.

3 Sneaky Ways Debt Can Change How You Think
Don’t resign yourself to debt.

How a “Once in a Lifetime” Mentality Screws Up Your Budget
Something to watch out for.

Filed Under: Liz's Blog Tagged With: audit, budgets, debt, IRS, Student Loans, Taxes

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