April 14, 2012 By

How I outsource my life (Part III)

The homes in our Los Angeles neighborhood tend to have small back yards. We’ve struggled to make ours liveable for most of the 14 years we’ve been here. We wanted to have space to entertain and relax, as well as room for our dog to run and our daughter to play. What we wound up with was an awkward mash of concrete and brick, overgrown plants and a “grassy” area that was slowly dying, thanks to said dog. In a place with beautiful weather year-round, we rarely ventured into our own back yard to enjoy it.

We liked the concept of expanding our living space with an “outdoor room,” but weren’t quite sure how to pull it off.  My husband’s a skilled artist and designer, while I’m an amateur gardener, but we didn’t really have the skill set to create a functional, attractive space. We’d interviewed a few landscape designers, but their visions collided with my basic frugality. I really couldn’t stomach the idea of spending $40,000 to $50,000 on a few hundred square feet of yard. Ripping out everything that was already there, and replacing it with all-new materials, didn’t seem very environmentally friendly, either.

Enter Karen Miller, CEO and principal designer of Sacred Space Garden Design. She had a $40,000 vision as well, but she didn’t balk at scaling back to fit what we were comfortable spending, which was about $10,000. Even better, she was willing to collaborate. If we didn’t like an idea or wondered about an alternative, she was happy to toss around the possibilities with us.

We wound up expanding the brick to create a bigger entertainment area. Now we have flexible seating around a firepit, and everything’s moveable, so we can create new arrangements. A burbling fountain surrounded by potted plants provides a focal point we can see from the house. Not only is it a nice view, but it draws us outside. Our daughter’s Play-Well swing set stands in a field of rubberized mulch. She uses it daily; part of every playdate with her friends is spent swinging or swooping along the monkey bars.

Karen retained most of the plants we had, but trimmed them back and added new plants to give more color and contrast to the yard. She added succulents as well, and everything is on automated drip lines so I don’t have to worry about watering. We eliminated the grass entirely, and the small stretch between the brick and the playground is planted with elfin thyme, which is supposed to expand and fill the area. It’s still not clear, though, whether the thyme can survive the dog. If not, we may have to switch to a hardier surface.

All in all, we love our new space. We’re actually using our backyard regularly, instead of ignoring it. The money we spent adds some value to our home, but more importantly, it added value to our lives.

This is the third in a series about how I’ve outsourced certain parts of our lives. In Part I, I wrote about how we used a car concierge service to buy a new car. In Part II, I wrote about hiring a wardrobe consultant to help me sift through my closet and find flattering outfits.

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April 12, 2012 By

Beware your financial planner

Financial planner Allan Roth has a pretty good piece in the latest issue of AARP the Magazine on “The Two Faces of Your Financial Planner” (renamed “How to Choose Your Financial Planner,” a much snoozier headline, in the online version). Although it’s geared for older readers, it should be read by anyone who gets professional advice. The piece discusses the inherit conflicts of interest with every method of compensation, from commissions to assets under management to hourly, and points out that the people you trust with your money may not be worthy of that trust:

My point is this: Bad advice is epidemic in my industry, and it doesn’t come only from villainous fraudsters such as [Bernie] Madoff. It also comes from pleasant, empathetic folks who are merely responding predictably to my industry’s perverse incentives and self-serving ethical standards.

We financial planners are masters at persuading ourselves that what’s in our best interest also happens to be the moral thing to do. By and large, we’re good people, which is why we can be so convincing — and so potentially dangerous to your money.

The conflicts inherent in a commission-based model are pretty apparent. If a planner gets a big payday when you buy a specific investment, but less of a payday or none at all if you buy another, that’s a pretty good incentive to rationalize putting you in the investment that will do the most good for him or her.

There are also conflicts that come with the hourly model (the potential to run up the bill) and the assets-under-management model, although I don’t quite agree with the example Roth uses: “That’s why few of us will ever tell you to pay off your mortgage: Using $100,000 to discharge a loan rather than investing it could cost us $1,000 a year in fees.” Actually, the reason fee-0nly planners typically don’t recommend mortgage prepayment is that most people have much better things to do with their money than pay off a low-rate, tax deductible loan–things like catching up on their retirement savings, paying down every other debt and making sure they’re adequately insured, among others.

The article offers some excellent advice for how to get the best money advice, including checking credentials, refusing to commit to a plan or investment on the first meeting, asking what the penalties are if you want your money back from an investment and requesting the planner to put in writing why he or she thinks an investment is suitable and the total cost you’ll be paying.

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April 11, 2012 By

New tool helps you compare financial aid offers

You’ve gotten the college acceptance letters, and their accompanying financial aid offers. But how do you really decipher how much college will really cost you? More than 1.5 million students and their families are wrestling with these issues, and the Consumer Financial Protection Bureau wants to help. The bureau just announced a tool that can help you evaluate your options. From the CFPB press release:

The beta version of the Financial Aid Comparison Shopper has more than 7,500 schools and institutions in its database, including vocational schools and community, state, and private colleges. It draws information from publicly available data provided by government statistical agencies. With the prototype, students and their families can compare the following across multiple financial aid offers:

·         Estimated monthly student loan payment after graduation;

·         Grant and scholarship offers;

·         School-specific metrics such as graduation, retention, and federal student loan default rates; and

·         Estimated debt level at graduation in relationship to the average starting salary.

The Financial Aid Comparison Shopper also includes a “Military Benefit Calculator” that can estimate education benefits for servicemembers, veterans, and their families. The calculator includes military tuition assistance and Post-9/11 GI Bill benefits.

You’ll find a link to the cost comparison tool here. Take a look, run some numbers and give the CFPB your feedback.

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April 11, 2012 By

How not to owe half a million in student loans

Most college students graduate with manageable student loan debt, but there are plenty of exceptions. Marketplace Money highlighted one case last week: the medical student who expected to owe nearly half a million in loans by the time he graduated. I was in the studio with host Tess Vigeland and senior producer Paddy Hirsch to talk to this guy and discuss his options, as well as the choices he made that led him into such whopping debt. You can listen to our conversation here.

One point that Tess made, and that I’d reiterate to anyone thinking about student loans, is that taking on debt is a choice. No matter what your financial situation or education goals, you don’t “have to” borrow gobs of money to pay for school. You can go to a cheaper school, serve in the military and pay for school with the G.I. Bill, or work while you study, among other choices. You reasonably may choose to borrow some money to get through college, but if you borrow more in total than what you expect to make the first year you’re out of school, then you’re borrowing trouble.

Our caller was in a bind since he’ll need to start paying back his loans while he’s in residency. But with federal loans, at least for now, he has the option of an income-based repayment plan that will ensure he has enough money left over to eat. Once he’s in practice, he should make somewhere around $300,000 a year, which will ease the pain of paying back all that debt.

Far too many borrowers aren’t as lucky. They’re unemployed, or never got their degrees, or owe far more than they’re ever likely to earn. Nobody warned them when they were 17 or 18 and beginning to sign up for this debt that it could dog them for the rest of their lives. Private student loans in particular should come with warning labels, since they’re like paying for college with credit cards–except, unlike credit cards, the debt can almost never be erased in bankruptcy court. Read “Wipe out your student loan debt,” my column for MSN on this topic, for more details about the differences between federal and private loans, plus strategies that can help you deal with your education debt.

 

 

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April 10, 2012 By

Regulator targets mortgage servicers

The Consumer Financial Protection Bureau wants to “whip the mortgage servicing industry into shape,” as this post on The Consumerist puts it, and such action is long overdue. Mortgage servicers have been the choke point in the mortgage mess, often costing people their homes because of their inefficiency, inaction and indifference. The CFPB wants to increase transparency and accountability among servicers, which take people’s mortgage payments and pass them along, minus a small cut, to the loans’ owners. Here’s how CFPB head Richard Cordray put it in a speech today to Operation HOPE:

“This industry has never had a requirement, or a strong incentive, to meet the needs of consumers.  Even before the crisis, there were already problems with bad practices and sloppy recordkeeping. When the financial crisis hit, however, things got much worse…And instead of investing in new personnel and processes, too many mortgage servicers took short-cuts that made things far worse for homeowners in trouble.

…

Picture every bad customer service experience you have ever had: calls going unanswered, glacially slow processes, mistakes made and not fixed, a kaleidoscopic cast of human beings who never seem to deal with you more than once, your paperwork submitted and lost repeatedly.  Now, multiply that mountain of frustration exponentially, and you can begin to get an inkling of the scope of the problems that Americans face:  house by house, neighborhood by neighborhood, and community by community.

…

And it is not just consumers who suffer.  Mortgage investors do not benefit from a broken system where servicers do not fulfill their obligations or make reasonable efforts to mitigate losses.  And this failed business model widened the pain of the housing crisis and destroyed an incalculable measure of consumer trust in financial businesses, perhaps in a lasting way.”

Cordray points out that consumers have absolutely no control over which company winds up servicing their loans and can’t walk away from bad service. He quotes Abraham Lincoln, who said, “The legitimate object of government is to do for a community of people whatever they need to have done but cannot do at all or cannot do so well for themselves in their separate and individual capacities.”

Like everyone else who’s covered the mortgage industry, I’ve heard horror story after horror story from people given the runaround by their mortgage servicers. People have lost their homes, and investors have suffered far worse losses than necessary, because the servicing industry is so messed up.

The CFPB’s proposed rules won’t give people back the homes they’ve already lost, but it could prevent needless foreclosures in the future.

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April 9, 2012 By

Reluctant lender blocks quick foreclosure solution

Dear Liz: Is there any way to expedite the foreclosure process? My wife bought a townhome shortly before we were married. Long story short, it didn’t fit our family once we got married and had a baby. We bought a larger house and tried renting the townhome but couldn’t cover the mortgage payment. We attempted a short sale, but the bank refused a good offer, so we let it go into default. We even offered to do a deed in lieu of foreclosure, but the bank refused unless we provided financial information for me, too. Since I’m not named on the mortgage and wasn’t even around when she got the loan, I refused. We’ve mentally and financially prepared for foreclosure and now just want the process complete. The bank, though, doesn’t seem to be in any kind of hurry. The process is now entering the third year with no action on their part, and we haven’t even been to the property in well over a year. We’ve told them expressly that we aren’t fighting them on the foreclosure. At this point we just want to move on.

Answer: Offering a deed in lieu of foreclosure — in which your wife hands over the keys in return for being released from the loan — was probably your best bet to speed things along. If you don’t want to provide the financial information the mortgage company is requesting, you’re stuck with waiting this out.

It’s unfortunate, because many lenders prefer deeds in lieu as a cheaper, faster way to get control of properties they’re going to wind up with anyway. The idea is that the homes probably will be in better condition than if an angry borrower or squatter trashes them, plus the costs of formal foreclosures are avoided. As foreclosure times have lengthened, some lenders have even sent out letters to underwater homeowners in default urging them to consider a deed in lieu transfer.

One thing you should investigate is whether the lender can come after your wife for a “deficiency judgment.” If it is allowed in your state, your wife could be liable for any leftover debt that isn’t paid off with a foreclosure sale. Talk to an attorney familiar with credit and foreclosure laws in your state.

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April 9, 2012 By

Weak bank? Maybe it’s time to move your money

Dear Liz: I have all my money (less than $150,000) in one small bank. I love my bank, but Bankrate.com’s Safe and Sound report shows the bank having only a single star. I asked someone at the bank about it, and this person said the rating wasn’t important. Is it?

Answer: Of course it is. Your deposits are under the $250,000 limit protected by the FDIC, but a weak bank can fail, which can be disruptive to depositors. The bank that takes over typically doesn’t have to abide by the policies or interest rates promised by the failed bank. If regulators can’t find another bank willing to take over, you may have limited access to your money for a few days until your deposits are refunded to you.

A bank with “very questionable asset quality, well below standard capitalization and lower than normal liquidity” — phrases Bankrate.com uses to describe your institution — probably isn’t the best place to have your money.

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April 9, 2012 By

Finding an apartment after foreclosure

Dear Liz: My wife and I went through a foreclosure last year and need to rent an apartment. We have no credit card debt and over $30,000 in savings on an income of $75,000. We know that our credit will be an issue on apartment applications because of the foreclosure. What can we do to improve our chances of getting a decent apartment in a safe neighborhood?

Answer: Although foreclosures may not carry the same stigma they did before the real estate bubble burst, they still wreak havoc on your credit scores. Your scores will need three to seven years to completely recover, and that’s if you inflict no further damage. Paying your bills on time and using credit responsibly will help you rehabilitate those numbers.

In the meantime, you can increase your odds of finding a good place by looking for mom-and-pop landlords, rather than applying at apartments managed by huge corporations. The big companies usually rely on credit scores to screen out applicants, while a smaller landlord may be more flexible. Offering to make a bigger deposit or to pay several months’ rent in advance might help persuade them, said Stephen Elizas, author of “The Foreclosure Survival Guide.”

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April 4, 2012 By

Find cheaper checking and ditch your bank

If you’re sick of rising bank fees, check out a new feature at NerdWallet that allows you to compare the costs of more than 120 different checking accounts across a spectrum of banks and credit unions.

You’ll answer a few questions about how you use your account, including the minimum balance you can maintain and how much you’ll deposit each month. The feature serves up the best matches based on your answers. If you have enough cash on hand to qualify for an interest-bearing checking account, the feature can help you find some good options.

You also might want to read a couple of my previous posts on this topic: “How to shop for a new bank” and “7 steps to say ‘buh-bye’ to your bank.”

Changing banks isn’t hassle-free, but you can save some decent money switching to an institution that actually wants your business, rather than punishing you for it.

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April 4, 2012 By

Missing or bogus tax forms? Here’s what to do

A couple of my Facebook fans haven’t gotten their taxes done because they’re missing key forms–one has a W-2 that’s incorrect, while the other is missing a 1099-R.

These aren’t unusual problems, so I’m hooking you up with the resources you’ll need if you’re facing a similar situation. Here’s what to do:

Gather relevant information. In the case of a missing or incorrect W-2, you’ll want to have handy the employer’s exact name, address and Employer Identification Number (EIN) if possible. (You can find the EIN on a previous year’s W2, if you have that.) It’s also handy to know what the missing or incorrect form SHOULD say, if you have that information from your year-end pay stub or bank records.

Call the IRS at 800-829-1040. Expect to spend a fair bit of time on hold, as they’re a bit busy this time of year. In the future, you can call the agency if you haven’t received a form by Feb. 15 (in other words, don’t wait until the last minute).

Explain the problem. With missing or incorrect W-2s, ask the agent to open a Form W-2 complaint. You’ll need to fill out a Form 4852, which is a substitute W-2 you fill out using the information you have, such as a year-end pay stub. You can find the form and other information here. Missing 1099s often aren’t a big deal, since you don’t need to attach them to your form, with the exception of the 1099-R, which reports tax withheld on retirement plan distributions.

Expect this to delay your refund. If you can’t get a corrected form in time (which is doubtful, at this point), your refund may be held up while the IRS verifies your information.

You may need to file an amended return. If you get a corrected form after the tax-filing deadline and the amounts are different than the ones you entered on your form, you may have to file a 1040X amended return.

You could also consider filing for an automatic six-month extension. You’ll still need to pay any tax owed by April 17, and could face some penalties if you underpay, so use this as a last resort.

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