Q&A

Q&A: Bank dragging its heels on reimbursement for forged checks

October 6, 2025 By Liz Weston Leave a Comment

Dear Liz: I am a victim of check fraud where someone intercepted two checks made out to the U.S. Treasury and changed the payee name. These two checks were for $21,000 and $6,000, so it’s substantial. I made a police report and spoke with my bank at the end of August. Any advice on how to push the bank to reimburse me? I hate being in limbo!

Answer: A bank generally has 10 business days to investigate unauthorized transactions. If the bank can’t complete the investigation in that timeframe, it’s typically supposed to issue you a temporary credit. If your bank isn’t following the law, you can file a complaint with its regulator. National banks, for example, are regulated by the Office of the Comptroller of the Currency’s (OCC) Customer Assistance Group.

As mentioned before, check fraud due to mail theft is a huge issue. Sending checks through the mail isn’t safe, so please switch to electronic payments whenever possible.

Q&A: Unwanted timeshares granted back to developers

October 6, 2025 By Liz Weston Leave a Comment

Dear Liz: I successfully granted back seven timeshare properties in different locations that my father had bought over the years. In several cases, the companies were very unhelpful over the phone, but responded once I wrote a letter explaining my father’s age and inability to travel and requested to grant back the deed. It seems all of the companies have a process for doing this, but won’t reveal it over the phone. I had to pay administrative fees and some other costs ($500 to $1,000 per timeshare), but it was worth it to eliminate the yearly maintenance fees.

Answer: Thank you for sharing your experience. Far too many older people continue to pay maintenance fees long past the point where they can enjoy their timeshares because they don’t see a way out. The timeshare companies usually insist the fees must be paid “in perpetuity.” Failing to pay can lead to collection action and damage to your credit score. Desperate timeshare owners are often targeted by scam artists and unethical companies that fail to deliver on promises to get them out of their contracts.

In reality, many developers will take timeshares back under the circumstances you describe. Owners may be able to sell or give away their timeshares using sites such as Timeshare Owners Group and RedWeek. Or they can simply stop paying the fees and let the developer foreclose. Although the damage to their credit scores may be significant, the effect typically wanes over time and disappears once the collection drops off their credit reports in seven years.

Q&A: Will canceling a card permanently hurt my credit scores?

October 6, 2025 By Liz Weston Leave a Comment

Dear Liz: My wife and I have excellent credit, pay our credit cards in full each month before the due date, and have no outstanding loans or debts. Our credit utilization is low, about 3-4%. Our total available credit is about $125,000 for six cards.

One credit company keeps reducing our credit line every time they think we aren’t using their card enough. They want us to “spend more,” but haven’t defined how much to spend per month. It’s becoming stressful having to contact this company every time to get our credit line restored to the full amount and our credit scores back up by about 10 points.

If we close this account, which is not our oldest card, do we risk our score dropping significantly and permanently? Would we be better off settling for a lower credit limit? If we do either, would it trigger alerts to other cards we use to do the same? The other cards have better benefits so we use those more.

Answer: There is nothing permanent about credit scores. They change constantly, and the minor damage you do by closing a card can be swiftly repaired as long as you have other cards that you use consistently and responsibly.

If there are months where you don’t use the card at all, you could consider adding a small recurring charge or two so the account shows some activity. You could also ask for a “product change” to a card with better benefits that you’re likely to use more often.

Or you could just figure that this company isn’t interested enough in your business to be worth the bother. When you call to cancel the account, make sure to tell them exactly why.

A dramatic drop in your credit scores could cause other issuers to review your accounts, but your scores are too good, and the impact of one closure is too slight for you to worry about that.

Q&A: What if my heirs don’t want my timeshare?

September 30, 2025 By Liz Weston 1 Comment

Dear Liz: You recently answered a question about the consequences of giving up a timeshare. What are the possible consequences if a timeshare is held until the owner’s death? What is the effect if it is included in a will or trust? If none of the potential heirs want it, what is the effect of not mentioning it in the will or trust? Can the company sue the prospective inheritors even if it were to go into default? What I’m struggling to get at is what are the best options for handling it, depending on the desire of the prospective inheritors?

Answer: Timeshares typically have “in perpetuity” clauses that require owners to pay maintenance fees for life, and the requirement passes to anyone who inherits the timeshare.

Fortunately, no one is forced to accept such an inheritance. Potential heirs can “disclaim” or refuse to accept the timeshare after your death.

How your heirs go about this depends on the type of timeshare. If the timeshare includes a real estate deed, or if it’s specifically mentioned in your will or trust, then your heirs may need to file a written disclaimer with the probate court. If the timeshare was sold as a “right to use” contract, which is more common these days, the heirs can have the executor contact the resort to tell them the owner has died, so the resort can start the process of taking the timeshare back.

This all assumes that you haven’t already added the heirs’ names to the timeshare deed, if one exists. Sometimes, timeshare salespeople promote this option as a “convenience,” which it is — to the timeshare company, because it can hold the heirs responsible for the fees, whether they want the timeshare or not. To fix this, you can ask the resort developer to remove the additional names from the deed. If the developer balks, consider contacting an attorney.

Q&A: How do I claim fire-damage losses on my taxes?

September 30, 2025 By Liz Weston Leave a Comment

Dear Liz: My home in Pacific Palisades is still standing after January’s fire, but was damaged by smoke and ash. The remediators deemed hundreds of personal property items unsalvageable. Our insurance company is paying us a highly depreciated amount for these items, with the full amount to be received upon the actual purchase of each replacement.

Since we won’t replace every item, we’ll end up with a sizable loss, which I understand can be claimed on our 2024 or 2025 tax return. I’m concerned that we won’t know the total amount of loss by the end of 2025. Could you please discuss how to handle this?

Answer: Casualty losses are deductible in the year you sustained the loss. That’s typically the year the loss occurred, although you may be able to deduct the loss in the previous tax year when it’s part of a federally declared disaster, such as the January 2025 wildfires in Los Angeles, says Mark Luscombe, principal analyst for Wolters Kluwer Tax & Accounting.

However, you aren’t considered to have sustained a loss if there remains a reasonable prospect of recovery through a claim for reimbursement, Luscombe says. You can’t take the deduction until the tax year in which you can determine with reasonable certainty whether or not you will receive such reimbursement.

If you won’t know the amount of the loss by the end of 2025 due to this uncertainty, you can wait to deduct the loss until the year in which the amount of reimbursement is known, Luscombe says.

For personal use property, the deductible loss is the lesser of the adjusted basis of the property (typically its cost) or the decrease in the fair market value of the property as a result of the casualty (which may be determined by an appraisal or the cost of repairing the property), Luscombe says.