payment apps

Q&A: When using payment apps, confirm before hitting send

July 1, 2024 By Liz Weston

Dear Liz: You’ve recently written about Zelle and other payment apps. I had a neighbor pay an amount to the wrong phone number. Uh-oh. When I needed to pay someone recently, I asked them to request the amount using my phone number on Zelle. In this way, granting their request would assure that my payment would go to the correct person.

Answer: That’s excellent practice. People new to the apps often don’t realize there are options for users to request payment as well as send money. A user request can help ensure the money gets to the right place — as long as the sender knows the person and is expecting the request.

Requests for money out of the blue should always be regarded with suspicion. If you don’t know the person, report the potentially fraudulent request to your bank. If the request seems to be coming from someone you know, pick up the phone and confirm they made the request before sending any money.

Q&A: Should I be afraid of payment apps?

June 24, 2024 By Liz Weston

Dear Liz: I pay rent via check (yes, I am aware of the risks). My landlord would prefer that I use Zelle, which has drawbacks. People have had their bank accounts drained. Also, I heard that peer-to-peer money transfer apps should only be used by friends and family, not for business, and not for large sums of money.

Answer: As you may know, Zelle payments are made instantly. If you send the money to the wrong party, you could be out of luck. Federal law protects you if your account was hacked, but not if you make a mistake or have been duped into sending money to a scam artist. (Zelle does investigate allegations of fraud, however, and may return the money if you’ve been deceived.)

Many people are comfortable using Zelle and other payment systems to send money to people and businesses they know well, while others aren’t. If you continue to use checks, make sure to mail them directly at the post office or use a shipping service that offers a tracking number, such as Fedex. Monitor your account closely and set up alerts that notify you when checks over a certain amount are cashed. Fraud related to check theft has soared, so you’ll need to be extra vigilant if you continue sending paper checks.

What college students need to know about payment apps

April 8, 2024 By Liz Weston

For college students, sending money to friends has never been easier thanks to peer-to-peer payment apps like Venmo, PayPal and Cash App. But that convenience poses risks, including vulnerability to errors, fraud and the tendency to overspend.

As a result, payment apps can contribute to financial stress at a time when young people are learning how to manage their finances on their own. “Peer-to-peer payment apps are cash on steroids because they’re a straw stuck into your bank account,” says Anne Lester, author of “Your Best Financial Life.”

Not only does that make spending easier and more “frictionless,” Lester explains, but it also means “if you trust the wrong person, then you’re in big trouble,” because it can be difficult or impossible to get the money back. In Kimberly Palmer’s latest for ABC News, learn what college students need to know about payment apps.

How to safely use payment apps

January 30, 2023 By Liz Weston

As a frequent PayPal user, Kim Palmer wasn’t surprised to see a payment request on the app pop up. But when she read it, she knew something was wrong.

In Kimberly Palmer’s latest for the Associated Press, learn how to safely use payment apps.

Thursday’s need-to-know money news

August 10, 2017 By Liz Weston

Today’s top story: How to decide between investing or paying off your mortgage. Also in the news: Using payment apps in college, what you need to know about FHA mortgage insurance, and how to calculate how much an equity offer is worth in salary.