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credit card fraud

Credit card fraud alerts: don’t be too impressed

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Dear Liz: My wife and I have had our bank’s airline cards a long time, but we want to change because it’s become almost impossible to cash in the miles. What I don’t see in various card-comparison articles are ratings of the card issuers for customer service and fraud protection. Our bank has been quite good at both, but what about the other issuers?

Answer: People are often unduly impressed when their credit card issuers contact them frequently about possibly fraudulent charges. The issuers are the only ones at risk in these situations, since under “zero liability” policies you can’t be held responsible for bogus charges. Also, if their software were better, they might do a better job of separating legitimate from fraudulent transactions and have to bother you less.

In any case, it’s tough to tell as a customer how good the issuer’s fraud prevention measures are. So perhaps a better metric to use is customer service, and J.D. Power publishes an annual credit card satisfaction study that tries to gauge six factors: interaction; credit card terms; billing and payment; rewards; benefits and services; and problem resolution. American Express has ranked at the top of the survey every year since it started seven years ago. Discover ranked second for 2013 and Chase ranked third.

Protect yourself from holiday credit card fraud

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GiftHoliday shopping means more opportunities to whip out your plastic—and more opportunities for thieves to try to steal your identity. Here’s what you should do.

Be vigilant. If you haven’t already, sign up for online access to your bank and credit card accounts. You should be reviewing your transactions at least weekly.

Be reachable. Update your contact information so your issuer can reach you quickly in case they spot fraud.

Be alerted. While you’re at it, sign up for alerts. Most issuers allow you to get a text or email alert for large or overseas transactions.

Beware fraudulent deal sites. Their eye-popping bargains may just be a way to get your credit card numbers. Stick with the real deal, like DealNews.

Be diligent. Install and update anti-malware software.

Be smart. Use your credit card rather than your debit card in high-risk situations, as I wrote in “Debit cards can be riskier than credit cards.” If you must use a debit card, sign for it rather than using your PIN since that typically offers you better protection against fraud.