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Zelle

Q&A: When using payment apps, confirm before hitting send

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Dear Liz: You’ve recently written about Zelle and other payment apps. I had a neighbor pay an amount to the wrong phone number. Uh-oh. When I needed to pay someone recently, I asked them to request the amount using my phone number on Zelle. In this way, granting their request would assure that my payment would go to the correct person.

Answer: That’s excellent practice. People new to the apps often don’t realize there are options for users to request payment as well as send money. A user request can help ensure the money gets to the right place — as long as the sender knows the person and is expecting the request.

Requests for money out of the blue should always be regarded with suspicion. If you don’t know the person, report the potentially fraudulent request to your bank. If the request seems to be coming from someone you know, pick up the phone and confirm they made the request before sending any money.

Q&A: Should I be afraid of payment apps?

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Dear Liz: I pay rent via check (yes, I am aware of the risks). My landlord would prefer that I use Zelle, which has drawbacks. People have had their bank accounts drained. Also, I heard that peer-to-peer money transfer apps should only be used by friends and family, not for business, and not for large sums of money.

Answer: As you may know, Zelle payments are made instantly. If you send the money to the wrong party, you could be out of luck. Federal law protects you if your account was hacked, but not if you make a mistake or have been duped into sending money to a scam artist. (Zelle does investigate allegations of fraud, however, and may return the money if you’ve been deceived.)

Many people are comfortable using Zelle and other payment systems to send money to people and businesses they know well, while others aren’t. If you continue to use checks, make sure to mail them directly at the post office or use a shipping service that offers a tracking number, such as Fedex. Monitor your account closely and set up alerts that notify you when checks over a certain amount are cashed. Fraud related to check theft has soared, so you’ll need to be extra vigilant if you continue sending paper checks.

This week’s money news

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This week’s top story: Smart Money podcast on how to leverage inflation for your benefit. In other news: Justice department sues to block JetBlue, Spirit merger, 3 tax credits not to miss when you file this year, and 3 ways to get your income and other money faster.

Smart Money Podcast: How to Leverage Inflation for Your Benefit
In this week’s episode, we’re sharing NerdWallet’s recent webinar, which was about inflation.

Justice Department Sues to Block JetBlue, Spirit Merger
On Tuesday, the Justice Department sued to block JetBlue Airways from taking over Spirit Airlines in a $3.8 billion deal.

Don’t Miss These 3 Tax Credits When You File This Year
Credits are a more powerful tax-saving tool than deductions, and common programs, such as the earned income tax credit, can save you thousands.

3 Ways to Get Your Income and Other Money Faster
To get money faster, use early direct deposit, Zelle or instant cash-out on Venmo or Cash App. But availability varies.