Ask Liz Weston

Get smart with your money

Scams

An aging father chafes at a daughter’s request for financial safeguards

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Dear Liz: I am 88. My wife who is 81 has Alzheimer’s but not so bad that we cannot do most things together as before. My younger daughter, an attorney, wants me to sign an agreement that will make it a little more problematic for me to access my substantial financial accounts. She thinks somehow I will get tricked into giving the money to some scam artist. I like the idea of being protected but do not care to have her being able to decide if I can spend my own money as I see fit. She says the document can be deleted by me at any time, but I still feel put upon.

Answer: Take this document to your estate planning attorney for a review. The attorney can help you assess whether this is the best approach or if there are other ways to keep you safe.

If you don’t have an attorney, get one. Estate planning is not a do-it-yourself endeavor when you’re both in your 80s and one of you has dementia.

You’re understandably in a “live for today” mode. You’re focusing, for example, on what you and your wife can still do, rather than on the cognition she’s lost or the losses yet to come. Your daughter’s focus on the future may feel like an imposition, but the reality is that you won’t become less vulnerable to fraud, scams and plain bad decisions as time passes.

Q&A: Should I be afraid of payment apps?

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Dear Liz: I pay rent via check (yes, I am aware of the risks). My landlord would prefer that I use Zelle, which has drawbacks. People have had their bank accounts drained. Also, I heard that peer-to-peer money transfer apps should only be used by friends and family, not for business, and not for large sums of money.

Answer: As you may know, Zelle payments are made instantly. If you send the money to the wrong party, you could be out of luck. Federal law protects you if your account was hacked, but not if you make a mistake or have been duped into sending money to a scam artist. (Zelle does investigate allegations of fraud, however, and may return the money if you’ve been deceived.)

Many people are comfortable using Zelle and other payment systems to send money to people and businesses they know well, while others aren’t. If you continue to use checks, make sure to mail them directly at the post office or use a shipping service that offers a tracking number, such as Fedex. Monitor your account closely and set up alerts that notify you when checks over a certain amount are cashed. Fraud related to check theft has soared, so you’ll need to be extra vigilant if you continue sending paper checks.

Q&A: Safeguarding your personal data is hard. Here are a few tips.

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Dear Liz: I was recently alerted that my Social Security number has been found on the dark web. My information was part of the AT&T breach that took place recently. I am no longer an AT&T customer and haven’t been for several years, but they have not made any contact with me. What do I do to keep myself safe and how do I get my information removed from the dark web? Why hasn’t AT&T reached out to me?

Answer: As a consumer, you don’t have much power. Companies often demand your personal data, such as Social Security numbers, before they’ll do business with you. Once your information is in their databases, you have no control over what happens to it. And if your information is leaked, there’s no way to remove it from the dark web.

You can’t even be sure how your information got there, given the sheer volume of database breaches in recent years. If you’re an adult with a Social Security number, chances are pretty good that number can be found on the black market sites where criminals buy and share information, says Eva Velasquez, chief executive of the Identity Theft Resource Center, a nonprofit that helps identity theft victims.

In other words, your data may have been compromised long before the latest incident, which AT&T says affected 73 million current and former customers. AT&T began notifying impacted customers via letters or email starting in April. Those customers should have received an offer for free credit monitoring.

There are a few things you can do to make yourself a bit less vulnerable to identity theft, such as putting freezes on your credit reports, not clicking on links in texts or emails if you didn’t initiate the transaction and using digital wallets or other secure payment methods.

Also, don’t be your own worst enemy. Beware of sharing personal information (birth dates, address, phone number, etc.) on social media. Consider limiting your audience to people you know and trust, Velasquez says.

The Identity Theft Resource Center also recommends using passkeys, a technology that replaces passwords, whenever you’re offered that option. If a passkey is not available, the center suggests using passphrases of 12 characters or more rather than shorter passwords. A passphrase is a sequence of words that can be personalized for easier memorization, typically with numbers added and a mix of capital and lowercase letters. The center gives an example of a passphrase for a 2015 University of Texas graduate: “H00kEmH0rns2015.” You’ll still need unique passphrases for every account and site. You also should turn on two-factor authentication or multi-factor authentication where available. This requires an extra step, such as getting a code on your phone or from an app, but this will make your accounts harder to compromise.

Q&A: More reasons to ditch paper checks

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Dear Liz: Personal checks are not stolen while in transit; they’re stolen from mailboxes which are, for the most part, unprotected and not covered by security cameras. So, if you want your check to go through the mail, walk it into the post office. More than once I’ve found that previous mailers had just slipped their letters into the chute of the drive-up mailbox and driven off. In their ignorance or naivete they left their letters for the thieves, but I shoved their letters downward into the chute. One of my neighbors whined that someone altered a check that she had made out to “AT&T.” She left a lot of room on the payee line and that’s something one never wants to do.

Answer: Checks are not just stolen from unprotected mailboxes. Thieves have attacked mail carriers for keys to secure mailboxes. Checks also can be stolen in transit and from the recipients’ mailrooms. Even people who have mailed their payments at a post office have reported being the victims of check theft.

There are some ways to reduce your risk, but that doesn’t change the fact that writing checks is a risky habit.

Take a moment to look at your checks. Each one is printed with your name, account number and bank routing number. That’s all the information a thief needs to create new checks and make fraudulent payments.

Also, check washers can remove all the writing from your checks except for the signature, so just filling out the payee line won’t prevent fraud. (If you must write a check, consider using a gel pen, because the gel is generally harder to remove with solvents than ballpoint ink.)

Electronic payments, by contrast, offer a secure way to pay that’s faster and easier to track than a check through the mail. Electronic payment options are nearly ubiquitous now, so it’s a good time to break the bad habit of writing checks.

Will you be a scam artist’s next target?

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Believing that fraud can’t happen to us — because we’re too smart, logical or informed — may make us more vulnerable. Successful scam artists skillfully overcome our defenses and get us into emotional states that override logical thinking, says Kathy Stokes, AARP’s director of fraud prevention programs.

“Scammers call it getting the victim under the ether,” she says.

Various studies have tried to identify characteristics that make people more susceptible to fraud. But that can create a “blame the victim” mentality and give the rest of us a false sense of security, she says.

In my latest for the Associated Press, how to reduce the chances of being taken by a scammer.

Q&A: Don’t fall for Social Security phone scams

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Dear Liz: I have just received a phone call advising me that my Social Security number “is about to be suspended” and that for help, I should call a certain number. Is this legitimate?

Answer: No. Your Social Security number can’t be locked or suspended or any of the other dire-sounding consequences these robo-callers threaten. If you did call the number, the scam artist on the other end would try to trick you into revealing personal information or convince you to wire money or buy gift cards, which they can quickly exchange (or “wash”) to erase their trails. People lost $10 million to these Social Security scams last year, according to the Federal Trade Commission.