Before the pandemic, entrepreneurs Liz Eddy and Alyssa Ruderman had trouble getting venture capitalists to invest in their end-of-life planning app Lantern. Potential business partners were skeptical as well.
“We would hear, ‘Oh, this is really a niche issue,’ which I think is pretty hilarious,” Eddy says. “Death is quite literally the only thing on the planet that affects every single person.”
The past two years have highlighted the importance of such preparation, even for younger people. Abigail Henson, a 31-year-old college professor in Phoenix, says she started using Lantern about 18 months ago to plan her funeral, tell her executor where to find her passwords and explain what she wanted to be done with her social media accounts.
“I’m a planner, and I have control issues, so the idea of being able to have a say in what happens following my passing was appealing,” Henson says.
Planning for death and navigating life after a loss can be difficult, complex and sometimes expensive. In my latest for the Associated Press, a look at several apps that promise to help.
Hello — my credit card company accepted a fraudulent charge six months ago. I have been trying to get them to remove it and credit me the amount. However, they made things worse by reissuing a credit card and applying my last payment on the previous card as a charge to the new one. I’m not even certain they applied the payment before they charged me the same amount on the next statement. What I would like to know is if the FDIC or some other agency can hold them accountable. I filed a complaint with the Better Business Bureau and it’s taking a very long time. Thank you in advance for any guidance you can provide.
Consider making a complaint with the Consumer Financial Protection Bureau, which will work directly with the issuer to try to resolve your complaint. https://www.consumerfinance.gov/complaint/