Dear Liz: You recently answered a question about fees for paying bills online. I agree that the $12 fee mentioned is too high but I also know that any platform costs money to maintain. I work for a nonprofit that takes donations and our donors can choose to pay the fee. I doubt regular customers would agree to pay a corporation’s fees by choice.
Answer: The key word here is “choice.” Your donors are volunteering to chip in a little extra to help a charity. The letter writer was facing a $12 fee to securely pay an insurance bill online, when the alternative is to send a check through the (insecure) mail. Most companies have figured out that online payments are better for all concerned and are trying to encourage their use, rather than sticking consumers with junk fees for using this option.