Ask Liz Weston

Get smart with your money

check fraud

Q&A: Bank dragging its heels on reimbursement for forged checks

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Dear Liz: I am a victim of check fraud where someone intercepted two checks made out to the U.S. Treasury and changed the payee name. These two checks were for $21,000 and $6,000, so it’s substantial. I made a police report and spoke with my bank at the end of August. Any advice on how to push the bank to reimburse me? I hate being in limbo!

Answer: A bank generally has 10 business days to investigate unauthorized transactions. If the bank can’t complete the investigation in that timeframe, it’s typically supposed to issue you a temporary credit. If your bank isn’t following the law, you can file a complaint with its regulator. National banks, for example, are regulated by the Office of the Comptroller of the Currency’s (OCC) Customer Assistance Group.

As mentioned before, check fraud due to mail theft is a huge issue. Sending checks through the mail isn’t safe, so please switch to electronic payments whenever possible.

 

Q&A: Should I be afraid of payment apps?

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Dear Liz: I pay rent via check (yes, I am aware of the risks). My landlord would prefer that I use Zelle, which has drawbacks. People have had their bank accounts drained. Also, I heard that peer-to-peer money transfer apps should only be used by friends and family, not for business, and not for large sums of money.

Answer: As you may know, Zelle payments are made instantly. If you send the money to the wrong party, you could be out of luck. Federal law protects you if your account was hacked, but not if you make a mistake or have been duped into sending money to a scam artist. (Zelle does investigate allegations of fraud, however, and may return the money if you’ve been deceived.)

Many people are comfortable using Zelle and other payment systems to send money to people and businesses they know well, while others aren’t. If you continue to use checks, make sure to mail them directly at the post office or use a shipping service that offers a tracking number, such as Fedex. Monitor your account closely and set up alerts that notify you when checks over a certain amount are cashed. Fraud related to check theft has soared, so you’ll need to be extra vigilant if you continue sending paper checks.