Equifax hack: Freezing your credit isn’t enough

The Equifax hack exposed the names, addresses, birthdates and Social Security numbers of up to 145.5 million Americans. Drivers license information for 10.9 million people was also exposed, according to a Wall Street Journal report.

Credit freezes won’t prevent criminals from taking over credit, bank, retirement and investment accounts, says security expert Avivah Litan with Gartner Research. Thieves also could use the purloined information to snatch your tax refund or mess with your Social Security benefits. Your email, phone, shopping and cloud-based storage accounts aren’t safe, either.

Read my Associated Press column for the steps you should take now.

Thursday’s need-to-know money news

Today’s top story: Equifax messed up – who pays? You do. Also in the news: 5 foolproof ways to build wealth without a lottery ticket, 3 ways to score after iPhone 8 and iPhone X release, and your ‘money personality’ is first step to financial freedom.

Equifax Messed Up — Who Pays? You Do

5 Foolproof Ways to Build Wealth — No Lotto Ticket Needed

3 Ways to Score After iPhone 8, iPhone X Release

Your ‘money personality’ is first step to financial health

Monday’s need-to-know money news

Today’s top story: Lock down your data right now after Equifax breach.Also in the news: Health insurers ease rules for Harvey Victims, protecting critical documents from disaster with a bug-out bag, and the credit move than can bump your score in 30 days.

Lock Down Your Data After Equifax Breach — Right Now
Immediately.

Health Insurers Ease Rules for Harvey Victims
Checking your options.

Protect Critical Documents From Disaster With a ‘Bug-Out Bag’
Be ready to go at a moment’s notice.

The credit move that can bump up your score in 30 days
Pay your bill early.

Outrage after outrage

Yesterday Equifax broke the news hackers gained access to the Social Security numbers and other sensitive personal information for 143 million Americans (a group that apparently includes me, my husband, our daughter and probably you).

Because that wasn’t enough, today the outrages just continued:

  • The breach was discovered at the end of July. What was Equifax doing in the meantime? Well, its executives sold about $2 million worth of company shares,  The Washington Post reports.
  • The same day the breach was announced, Congress scheduled a hearing on a bill to shield the bureaus from full accountability from their actions.
  • Equifax offered free credit monitoring for a year, but didn’t make clear whether its usual binding arbitration language applied. So were people waiving their right to sue over the breach? Equifax wouldn’t say, until the New York Attorney General demanded and got an answer: the binding arbitration clause applies to the monitoring product, not the breach. Just in case, after signing up I sent this letter using Equifax’s opt out clause to (hopefully) preserve our right to sue.
  • Credit monitoring doesn’t prevent anything; it just notifies you after you’ve been victimized. Equifax is also offering free credit freezes, which prevent others from opening accounts in your name. Well, it was supposed to be free; some journalists reported they were charged $3.
  • Experian and TransUnion aren’t offering free anything. To shut down your credit, you need freezes at all three bureaus. The others are charging $3 to $10 each, plus additional fees if you need to temporarily lift the freeze to apply for credit, a job, insurance, cell phone service, utilities, an apartment, etc. Oh, and freezes won’t help with other types of crime, such as medical and criminal ID theft or blackmail. (The hack is a potential national security threat, according to experts quoted by the New York Times.)
  • Oh, and when victims try to enroll in credit monitoring, Equifax tells them to come back in a few days. Because, apparently, they’re kind of busy.
  • In fact, all three bureaus’ Web sites were having trouble under the deluge of requests. Sites were freezing and offering error messages; people were getting busy signals or being kicked off calls.

There was no way to make this breach better, but clearly there were plenty of ways to make it worse.